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| Home Email Us Sweet History Terms & Conditions ![]()
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We pride ourselves on offering our customers a service that is second to none. If you have any problems with any of our products, service or delivery, we would welcome the opportunity to put it right. Please note the pictures of the sweets used are only a guide and the sweets may differ slightly from the picture. If you are looking for a particular make or colour of a sweet then please contact us. |
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DELIVERY We aim to despatch your order within 24 hours of receipt and so your sweets should be with you within 3-4 days of placing your order. However, we normally despatch orders from Monday to Friday, so please allow for this when placing your order at the end of a week. However, if you need your sweets for a specific date, please let us know when you place your order and we will do our utmost to ensure that they are received on time. OUT OF STOCK ITEMS On the rare occasion that an item is out of stock, we will email you as soon as possible and give you the option of delivering your order without the item or holding your order until the item is back in stock. If you choose to receive the out of stock item separately, when it comes back in stock, you will NOT be charged additional postage costs. PAYMENT We currently only accept payment by debit or credit card via Protx our secure payment system and we accept all major debit & credit cards. Business customers may contact us regarding payment by business cheque. Use the following link: sales@sweetsentiments.co.uk All of our payments are securely handled by Protx and none of your card details are revealed to us at any time. You can rest assured that this is a most secure method of making a payment. PRIVACY To place an order you need to “open an account” with us, this is purely to hold your name and address details should you wish to return to place another order. We may email special offers to you from time to time, but we will not pass your details on to any 3rd party for any purpose. We take your privacy very seriously and should you decide that you do not wish to receive mailings from us you can unsubscribe at any time. SHIPPING We are happy to ship our goods Worldwide, with the exception of the USA or Canada. If you live outside the UK, please contact us for postage costs. INGREDIENTS NUTS: Unless stated in the item description, we cannot guarantee that our goods are nut free. We will only state that they are nut free if we are absolutely certain and have had this confirmed by the manufacturer. SUGAR FREE: We will be offering an extensive range of Sugar Free sweets and these can be found under the Sugar Free section of our shop page. WHEY / GELATINE: Unless otherwise stated we cannot guarantee that our products do not contain Whey or gelatine. Should you have any queries regarding an items ingredients, please e-mail us by clicking this link sales@sweetsentiments.co.uk |
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