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Shipping & Returns

SHIPPING METHODS Deliveries to Italy are handled by DHL or UPS. All shipments that are sent by sweetsentiments.co.uk are insured against theft and accidental damage. Upon receipt of shipment and written acknowledgement, this insurance coverage ceases to exist. Please be aware that we cannot deliver to post office boxes. In case of partial shipments, shipping costs will be charged only once. We process and send orders during our main service hours, Monday to Friday, from 8:00 am till 8:00 pm CET and Saturday, from 9:00 am till 6:00 pm CET (with the exception of German public holidays). The merchandise will be ready for dispatch one business day after the receipt of payment, at the latest. MORE DELIVERY COUNTRIES We deliver to over 120 countries all over the world. If you are looking for information on shipping options and shipping costs for a country that is not shown, please select your destination country here. TRACK YOUR STATUS As soon as we have shipped your order you will receive an email stating the DHL or UPS tracking number. You can check the status of your order one to two hours after receiving the email via the link provided. How do I Return an Item? Step 1 Please contact us immediately at our Support Center stating your order number and the item code. Please attach pictures to show us the problem so we can assist you. Please keep the picture below 2 MB. Step 2 We review your complaint with all your details as above and offer a solution.   What's the Deal When it comes to Return Policy?   1.If it's our responsibility for the issue, we will allow a return to our warehouse for a refund or an exchange. We will refund all the original product price and its shipping fee or resend for free a replacement at our expense once we receive the item(s). 2.If buyer has chosen the wrong size/color or does like the item (item is not faulty), we can also allow a return. In that case, the shipping costs to return the items are at the buyer’s expenses. If the buyer chooses a refund, we will refund the original product price but the shipping fees will not be refunded.
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